Let’s get you sorted.
Help with alerts, permissions, community reports, photos, and your account.
Frequently asked questions
How do I enable proximity alerts?
- Open CarryAwareNJ and review its permission prompts and disclaimer.
- In the app’s Settings, turn on Enable Proximity Alerts and choose an Alert Radius.
- Review Restricted Place Alerts and enable the categories you want.
- In your iPhone’s location settings for CarryAwareNJ, allow the location access needed for your use. Background alerts require background location permission, shown as Always when available.
- Allow notifications for CarryAwareNJ in iPhone Settings.
Permission options can vary with iOS and your earlier choices. Alerts supplement—not replace—checking the map, current laws, and posted signs.
Why am I not receiving an alert?
Check location and notification permissions, Enable Proximity Alerts, your radius and category settings, Alert Frequency, and any Home Quiet Zone. Review iPhone Focus and notification settings as well.
Bars and alcohol-service alerts are off by default; enable that category when you want those notifications. Turning off a category does not remove its places from the map.
A missing alert does not mean a location permits carry. Source coverage, location accuracy, device state, and iOS background behavior can affect delivery.
How do I reduce notifications near home?
In Settings, open Home Quiet Zone and use your current location as home. Choose a quiet radius and enable Silence Proximity Alerts Near Home.
The map and in-app warnings still work in the quiet zone. Only proximity notifications are silenced. Home coordinates are stored on your iPhone, not uploaded by this setting.
Do I have to sign in?
You can use maps, alerts, and resources without signing in with Apple or Google. To submit reports, add community photos, or vote, use Settings → Community Access → Sign In to Community Access.
Your sign-in name is not shown on new reports by default. The Show My Sign-In Name option controls whether future reports include your available sign-in name. Community contributions are still associated with an account identifier.
How do I submit a community report?
- Sign in with Apple or Google for Community Access.
- Long-press the intended location on the app’s map to open the report form.
- Use the place/address suggestions and check the selected establishment and map location carefully.
- Choose the report details and add clear, factual notes. Add an establishment photo when useful.
- Review the information before submitting.
Do not include private personal information or claim that a community report is an official legal determination.
How do I add a photo to an existing report?
Open the report’s details and use the photo-add control in its photo section. Select a relevant establishment photo and follow the upload prompts. Community sign-in is required.
Photos are subject to moderation and may not appear publicly immediately. Avoid identifiable bystanders, license plates, private addresses, and personal documents unless you have an appropriate reason and permission to share them.
How do voting, reporting content, and blocking work?
A signed-in contributor can vote on a report, change the vote, or tap the same vote to remove it. Use the report/photo controls to flag problematic content. Contributor blocking and related controls are available through Community Safety.
Reporting or blocking a contributor is not the same as verifying or deleting their information for everyone.
How do I delete my account?
Open Settings → Community Access → Delete Account, read the explanation, and confirm only when you are ready. You may be asked to verify your Apple or Google sign-in.
Account deletion requests require a connection and are processed by the service. Follow the status shown in the app; signing out or uninstalling the app is not the same as requesting deletion. Contact support if a request remains pending after 24 hours or cannot be submitted.
Maps and alerts remain available without a community account. See the Privacy Policy for the data and retention explanation.
Why is a place missing or in the wrong location?
Coverage can be incomplete or outdated, and a business name or address match can be wrong. When exploring another area, zoom in and allow time for the relevant data to load. Community reports are separate from the restricted-place dataset.
Email the place name, address, and a description of the issue to support@mignonelabs.com. A reliable source link or non-sensitive screenshot is helpful.
Can I use it offline?
Previously cached or bundled information may remain available, but downloads, sign-in, new reports, photo uploads, and other server features need a connection. Do not assume all areas are available offline or that cached information is current.
Where do I find the current version and requirements?
Use the release-notes page for the current public release, and the App Store listing for compatibility and any purchase options. Your installed version can differ from the latest public release.
Is an Android version available?
Android development is underway. This website does not yet link to a public Google Play release. Email support for availability questions.
Help us help you
When reporting a problem, include your app version, iPhone model, iOS version, what you expected, what happened, and whether it is repeatable. Attach a screenshot with personal information removed when useful.
Never send passwords, sign-in codes, or private location histories. Support requests are typically answered within 1–3 business days; this is not an emergency service.
CarryAwareNJ is an informational awareness tool, not legal advice. Users are responsible for verifying and complying with applicable laws and restrictions.